(4.0 / 5)1621+ Ratings

Planet Organic Reviews

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Overall Rating

4.0
3 Reviews
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About Planet Organic

Planetorganic.com is the UK's first fully certified organic supermarket, offering a wide array of products for delivery across the UK. The range includes items from food and drink to health and beauty, ensuring that all products are thoughtfully selected for customers. The food section offers organic, vegetarian, vegan, gluten-free, and low sugar options, including health shots, juices, smoothies, kombucha, and alcohol-free beverages. The health and wellbeing category features supplements for allergy relief, brain health, detox, gut health, immune support, and more. In the beauty section, customers can find products for anti-aging, blemish-prone skin, and natural makeup. Additionally, the site caters to various lifestyles with specialized sections like keto, vegan, and fitness.

Planet Organic Pros & Cons

Pros:

  • Diverse Product Range: Offers a wide variety of organic products, including health shots, juices, smoothies, kombucha, and natural skincare items.
  • Competitive Pricing: Prices reflect the quality and certification of the items, with exclusive offers and promotions available.
  • Fast and Efficient Delivery: Delivery is super fast and efficient, with options for next-day delivery and free shipping on orders over a certain amount.
  • Good Customer Service: Customers have reported excellent customer service, with issues resolved promptly and efficiently.
  • Variety of Payment Methods: Accepts multiple payment methods, including debit/credit cards and PayPal, ensuring convenience and security.

Cons:

  • Higher Prices: Generally more expensive than other stores, with some customers finding it pricey despite promotions.
  • Employee Treatment: Some reviews suggest that employees are paid the bare minimum and do not receive free food or coffee, which can lead to high employee turnover.
  • Quality Control Issues: There have been reports of food being heated in plastic bags and pastries with flies, indicating potential quality control issues.
  • Zero Waste Claim: Some customers have questioned the store's claim of being zero waste, citing instances of food being thrown away.
  • Customer Service Issues: A few reviews mention rude staff and issues with product condition, such as broccoli arriving in bad condition.

Planet Organic Coupon & Discount Codes

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Planet Organic Customer Reviews (3)

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Edward Webb
Edward Webb
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Feb 16, 2023
Maria Eiffel
Maria Eiffel
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Feb 15, 2023
Gretchen Weatherwax
Gretchen Weatherwax
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Feb 12, 2023

Planet Organic Customer’s Q&A

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Planet Organic Features and Benefits

Key Features and Benefits of Planet Organic:

  1. Organic and Natural Products:

    • Organic Certification: Planet Organic is the largest chain of Soil Association certified organic shops in the UK, ensuring all products meet high standards of organic and natural quality.
  2. Sustainable Practices:

    • Zero Edible Food Waste: Planet Organic became the first zero edible food waste business in 2018 by redistributing leftover food to the community through Olio and Too Good To Go.
    • Eco-Friendly Packaging: Online orders are delivered in cardboard boxes made from 75% recycled fibers, padded with recycled scrunched paper and compostable air pockets.
  3. Employee Benefits:

    • Generous Staff Discount: Employees receive a 25% staff discount.
    • Holiday and Childcare Vouchers: 28 days’ holiday for store teams with extra holiday for those with long service, childcare vouchers, contributions to a pension, and a cycle to work scheme.
    • Performance Recognition: Various awards for delivering great service, including Planet Player of the Month, Planet Player of the Year, and Mystery Shopper Prize.
  4. Training and Development:

    • Bronze Pack Training: Comprehensive training on organic and natural foods, including key concepts behind healthy eating trends.
    • Department-Specific Training: Tailored training for specific departments, such as Food to Go and Health & Bodycare.
  5. Community Engagement:

    • Events and Workshops: Hosting events to educate customers about organic and natural products, and supporting local causes.
    • Supplier Visits: Organizing visits to suppliers to promote transparency and community engagement.
  6. Customer Experience:

    • Planet Players: Employees who deliver exceptional customer service, making customers feel at home with a personal and thoughtful approach.
  7. E-commerce Transformation:

    • Robust E-commerce Infrastructure: A new ecommerce solution on Shopify Plus with enterprise promotion handling, an updated suite of marketing and insight tools, and a custom order management system to improve operational efficiency.

These features and benefits highlight Planet Organic's commitment to sustainability, employee welfare, and customer satisfaction, making it a unique and appealing option for those seeking organic and natural products.

Planet Organic Pricing

Planet Organic offers a variety of products with different prices. Here are some examples:

  • Avocado: £1.99 each
  • Blueberries: £4.99 per 125g
  • Broccoli: £2.69 each
  • Broccoli Sprouts: £2.89 per 100g
  • Lemons: £2.49 each
  • Raspberries: £4.99 per 125g
  • Celery: £2.79 each
  • Ginger: £1.59 per 120g
  • Planet Organic Pumpkin Seeds: £5.99 per 500g
  • Planet Organic Sunflower Seeds: £2.99 per 500g
  • Planet Organic Chia Seeds: £4.99 per 500g
  • Form Performance Protein: £22.00 per 520g
  • Zooki Vitamin C: £35.99 for 30 sachets

For the most up-to-date pricing, it is recommended to visit the Planet Organic website directly.

About Planetorganic.com Payment Method?

Planetorganic.com accepts several methods of payment to accommodate customer preferences. Customers can make purchases using debit or credit cards, which are convenient and widely used. For those who prefer online transactions, PayPal is also an option, providing a secure and fast way to pay. Additionally, the website may offer vouchers or money-off coupons that can be used towards payment, adding value and savings to the shopping experience. It is important to note that payment cannot be made using cash or cheque, ensuring all transactions are electronic and traceable for both security and convenience.

Planet Organic FAQs

FAQ

Planet Organic Alternatives

Based on the provided sources, the top 10 competitors and alternatives to planetorganic.com in the organic and natural food sector are:

  1. Natural Grocers - Known for its wide range of healthy products, including organic, gluten-free, and vegan options.
  2. Real Foods - Offers a variety of organic and natural products, with a strong online presence.
  3. Organic Delivery Company - Specializes in delivering organic and natural products directly to customers.
  4. Ocado - A leading online grocery store with a vast selection of organic and natural products.
  5. Abel & Cole - A UK-based organic food delivery service with a strong focus on sustainability.
  6. Waitrose - A well-known grocery store chain offering a range of organic and natural products.
  7. GoodnessDirect - Specializes in organic and natural health products.
  8. Sainsbury's - A major UK grocery store chain with a significant organic and natural product range.
  9. Buy Whole Foods Online - An online store offering a variety of organic and natural products.
  10. Healthy Supplies - A UK-based online retailer specializing in organic and natural health products.

These competitors and alternatives are ranked based on their affinity to planetorganic.com in terms of keyword traffic, audience targeting, and market overlap.

FAQ

Does Planet Organic deliver to my area?

Yes, Planet Organic delivers fresh produce and groceries to almost everywhere in the UK.
FAQ

Can I make changes to my order?

No, you cannot amend an order after it has been placed. If you wish to cancel your order, please email talktous@planetorganic.com with the subject line 'CANCELLATION’ and include your order number. Cancellations are accepted within one hour of placing the order.
FAQ

What is Planet Organic's return policy?

Planet Organic accepts returns for non-perishable items within 30 days of purchase. Items must be in saleable condition. Customers are responsible for the cost of the return if the item is not faulty.
FAQ

What happens if some items on my order are unavailable?

Refunds for unavailable items are processed when your order is dispatched. Please allow between 5-7 working days for the refund to reach the account from which the order was placed.
FAQ

What should I do if I receive damaged products?

If you receive any damaged or faulty items, please contact Planet Organic within 30 days of receipt and they will organize an exchange or refund.
FAQ

About Planetorganic.com Prices and Cost?

Planetorganic.com offers a diverse range of organic products with prices that reflect the quality and certification of the items. The food and drink section includes health shots, juices, smoothies, and kombucha, catering to various dietary preferences such as vegan, gluten-free, and low sugar. The health and beauty categories feature products for wellbeing, fitness, and natural skincare. While specific prices are not provided, customers can expect to find exclusive offers and promotions on favorite products across groceries, health, and beauty, indicating competitive pricing within the organic market.

FAQ

Planetorganic.com Return Policy?

Planetorganic.com has a 30-day return policy for non-perishable items, allowing customers to exchange or receive a refund for products returned in saleable condition. The cost of return shipping is the responsibility of the customer unless the item is faulty. For damaged or faulty products, customers should contact the customer service within 30 days to organize an exchange or refund. As for the shipping policy, standard delivery takes 3-5 working days and is free for orders over a certain amount. Next Day Delivery is available for orders placed by a specific time from Monday to Thursday. Certain postcodes may have different rates and delivery schedules, particularly in remote areas.

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